Terms of Hire

Important information: You must remember to bring your driving license and utility bill (no older than 3 months). If you cannot provide a bill, a passport will suffice.

Also remember to bring a debit/credit card to pre-authorise your excess amount and your National Insurance Number to check your paper license online.

General Information

You are responsible for the good upkeep of the vehicle during the hire period and, in particular, complying with the road traffic acts and other legislation. You must look after the keys to the vehicle, you must ensure the vehicle is carefully parked so as to avoid wilful damage and door opening dents, you are responsible for ensuring the oil and water levels are checked daily.

You are responsible for all fines and court costs and parking, speeding, bus lane, congestion or any other traffic offenses (including any costs which rise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. You will be responsible to pay our reasonable administration charges, which arise when we deal with these matters (admin charges £15.00). The vehicle covered by this agreement cannot be taken outside mainland GB without our written permission and the issue of relevant documentation.


The minimum chargeable booking time is 24 hours. This agreement is not to exceed 89 days. Any cancellation of a paid booking will result in a minimum £50 charge. Failure to provide the correct details when booking will result in the loss of a minimum of £50 of your payment. If a hirer provides false documents or hires a vehicle and is found to be illegally driving this could result in the loss of the whole excess on the vehicle.

Maintenance and recovery

The hirer is responsible for informing the lessor of any service, work or general maintenance required by the vehicle immediately. Failure to do so will result in not only charges but also the loss of breakdown and recovery support for the hirer.

Returning the vehicle- you must return the vehicle during opening hours to the agreed premises. One of our staff must see the vehicle and check that it is in good condition. You must not return vehicles to our premises outside of opening hours unless agreed at time of hire. If you do you will remain responsible for the vehicle and its condition until it is re-inspected by a member of staff.

Late Returns

If you do not bring the vehicle back on time, you are breaking the conditions of this agreement. For each day you hold the vehicle after the day of return, you will be duly charged. The minimum charge is £20+ VAT. Any vehicle not returned within 24 hours of the agreed time will be regarded as stolen and the police will be informed accordingly.


A refuelling service charge applies if you have used, and not replaced the fuel that was supplied originally on collection (minimum of 1/4 tank). The minimum charge is £20 plus fuel. No refunds are given for unused fuel.

Goods Left in Vehicle on Return

We take no responsibility for goods left in the vehicle on return.


We calculate van rental costs/additional charges using our current price lists. You will pay charges IF the vehicle needs more than our standard valeting (cleaning), if you have damaged the inside of the vehicle and if you have damaged and/or lost any part of the vehicle.

Vehicle Condition

The loss or damage of the following may result in the deposit being withheld by the lessor: Aerial, Audio Unit, Bodywork, Carpets, Exterior Lights, Floor Mats, Handbooks, Interior Trim, Keys, Mirrors, Petrol Cap, Radio, Recovery or Service Documentation, Seats, Toolkit, Tyres (including punctures), Wheels, Windscreen/ Windows & Wrong Fuel.

Roof Damage

You shall be responsible for the cost of repairing any roof damage and hereby authorise us to carry out any repairs up to a maximum of the value of the vehicle. THIS IS BECAUSE OUR INSURER DOES NOT COVER ANY DAMAGE WITH OVER HEAD HEIGHT.


If you have an accident you need to act responsibly, contacting us immediately. You should get the name and addresses of everyone involved, including witnesses. Tell the police straightaway if anyone is injured or there is a disagreement over who is responsible. You must then fill in our incident report form; any lack of information if involved in an accident may result in the deposit being withheld by the lessor.

Loss of income charge

You will be charged for loss of income if we cannot rent out the vehicle because it needs to be repaired, or it is a write-off (can’t be repaired). We will only charge you for loss of income if we can’t recover our losses under the Damage Protection Programme, if so you will be charged the daily rate.


We have a legal responsibility to have insurance to meet the RTA requirements. We will offer you an excess of £750 this is your responsibility to pay the full amount.  If you opt for our daily collision damage waiver the excess will be lower at £350. If the vehicle is lost or stolen you must produce the keys to us to show you have fulfilled your responsibilities. For Luton vans the excess will be £950 and with the daily collision damage waiver will be reduced to £450.

Customers Own Insurance (C.O.I)

A current insurance certificate will be required for companies hiring vehicles under their own insurance. If you insure the vehicle yourself you are responsible for all rental, repair and associated costs until the vehicle is returned to us in a rentable condition as at the start of the hire.


All vehicles have been fitted with state of the art dash cameras for your safety and protection; if any camera is tampered with or stolen from the vehicle this would constitute the loss of the whole deposit.