How to Make a Complaint
At Knights Van Hire, our Customer Relations team is committed to resolving all complaints quickly, fairly, and transparently.
If you have a concern regarding your rental, please follow the steps below.
#1 Check Our FAQs First
Many common questions and issues can be resolved instantly through our FAQ section.
Please visit our FAQs for further information and guidance.
#2 Complaints About a UK Rental
If you have completed our internal complaints process and feel your issue remains unresolved, you can escalate your complaint to our trade association:
British Vehicle Rental and Leasing Association (BVRLA)
The BVRLA is a Trading Standards Institute–approved Alternative Dispute Resolution (ADR) provider, offering an independent review of unresolved disputes.
#3 Email Us
Any complaint can be forwarded to knightsvanhire@outlook.com